Observing

Today I have been observing the goings on here at work.  I have been sitting at my desk doing the dreaded paper work and mundane work that is shoved to the side until one has time to just sit and do it.  I scheduled everyone to work today purposely so that I could sit and get this stuff done.  While I am sitting here I am observing everything and everyone.  Customers after customers are coming in and I am very proud of our staff.  They are not repeating themselves with the same old greeting to everyone and they are making sure that everyone is being cared for.  What I have also noticed is that no one is being rushed.  We sometimes feel like we have to rush customers, but today everyone is being very friendly and just chit-chatting with each other.  I love it when they do that.  You really get to know your customers and the day seems to just ease by.  It really makes for an non-stressful day. Oh and today there are no "difficult" customers ;) which is great!

I made the schedule for next month already.  Man that is an event in itself.  I have to consider what days people want to have off, work, late, early.  The month of April seems to be even worse then normal.  Everyone wants to have the early shift or the weekends off.  Obviously they are not all going to get what they want so I will have some unhappy employees.  We have already talked to one employee because, not that she is purposely doing it, she is basically marking up the calendar and making her own schedule.  Which makes it even harder.  So we did have to tell her it needs to stop, it is not fair to the rest of the employees.  She was okay with it and understood.  I do have to say we have some great employees here (knock on wood).  No one fights, everyone genuinely gets along; we have fun here. 

Anyway, today is a good day here at Doland's.  Everything is great.

Not all work!

So at Doland's we sometimes have a cute little helper.  That little helper has been helping out quite a bit lately.  In order to keep her occupied we have resulted in playing clips of Sesame Street from You Tube.  One in particular she can not get enough of and she is always asking (in sign language because she can talk but only a few words right now) us to play it "more."  I like it a lot also and laugh right along with her during the "na, na, na" part.  See for yourself.

 (Our Little Helper, Nadia)

http://www.youtube.com/watch?v=Jc20vMz0V7Q

Debbie Brooks

Debbie Brooks bags are coming to Doland 's!!  We already carry Debbie's line in our Dubuque store and now they will be in our Davenport store.  Here is a little sample of what the bags look like.  We will not have her full line of bags but we will be able to get any bag.

All Done In Davenport

All done with the Pandora "Store-in-Store" at our Davenport Store.

 (Before)

 (During)

 (After)

Working Hard

Well this has been a tough week.  William is gone to New York this week for work.  Then one of the employees had a Grandson arrive.  (that was not the tough part of the week, that was an awesome part of the week)  She wanted to see him so bad so we finagled the schedule around so that she could go and see him in Florida.  I was suppose to have all day on Thursday off but because of the schedule change I had to work at night just to help close.  Not a big deal, that is what I am there for.  Then our bench jeweler called in sick the day our other employee left to visit her new Grandson and my just to close became working all day and all day the next day also.  So we were short handed with William being in New York, then short handed after the schedule rearrange, and now short handed even more with the bench jeweler being gone.  Oh and if that was not enough our watch maker is recovering from heart surgery until the end of March. (he is doing great by the way, surgery went great and he is recovering nicely)  I had to rearrange my schedule so much that nothing I originally planned is happening this week/weekend.  AAAAAHHHHHHH  I feel like I have not seen my daughter in ages.  Thank goodness Auntie lives near bye.  I better get a nice little break when everyone returns:):):)  And a big candy bar.  Someone bring me a candy bar when you return!  :):):)