Observing

Today I have been observing the goings on here at work.  I have been sitting at my desk doing the dreaded paper work and mundane work that is shoved to the side until one has time to just sit and do it.  I scheduled everyone to work today purposely so that I could sit and get this stuff done.  While I am sitting here I am observing everything and everyone.  Customers after customers are coming in and I am very proud of our staff.  They are not repeating themselves with the same old greeting to everyone and they are making sure that everyone is being cared for.  What I have also noticed is that no one is being rushed.  We sometimes feel like we have to rush customers, but today everyone is being very friendly and just chit-chatting with each other.  I love it when they do that.  You really get to know your customers and the day seems to just ease by.  It really makes for an non-stressful day. Oh and today there are no "difficult" customers ;) which is great!

I made the schedule for next month already.  Man that is an event in itself.  I have to consider what days people want to have off, work, late, early.  The month of April seems to be even worse then normal.  Everyone wants to have the early shift or the weekends off.  Obviously they are not all going to get what they want so I will have some unhappy employees.  We have already talked to one employee because, not that she is purposely doing it, she is basically marking up the calendar and making her own schedule.  Which makes it even harder.  So we did have to tell her it needs to stop, it is not fair to the rest of the employees.  She was okay with it and understood.  I do have to say we have some great employees here (knock on wood).  No one fights, everyone genuinely gets along; we have fun here. 

Anyway, today is a good day here at Doland's.  Everything is great.